GTT Wireless Returns & Refunds Policy

Need to return / exchange or request a refund for an item? Below you will find our detailed returns policy.

GTT Wireless accepts returns and exchanges within 30 days of receipt of your order.

How to Return / Exchange / Request a Refund

1. Please email admin@gttwireless.com to request a return, exchange or refund including the following information :
   • Your order number
   • Description of issue / reason for return
   • Please provide photographs of any damage received in transit
2. Ship the item to  GTT Wireless Returns Department, The King Centre, Main Road, Barleythorpe, Oakham, LE15 7WD, UK

         We will acknowledge your email within 5 working days of receipt.

Eligibility for Returns / Exchange / Refunds

We accept returns and exchanges within 30 days of receipt of your order subject to:

• Items must be in new, unused condition with all original packaging
• Modified or ‘own brand logo printed’ items cannot be returned – but please contact us by email to discuss – admin@gttwireless.com
• Refunds will be issued in the original form of payment.
• Original Order Shipping Fees are non-refundable.

Returns & Refunds Timeframe

• Your email confirming a return is requested must be sent within 30 days of receipt of your order to admin@gttwireless.com
• You are responsible for the return shipment costs (unless the item is confirmed by GTT Wireless to be damaged or faulty).  To receive a refund on returns postage a valid VAT receipt for the shipping will be required.
• GTT Wireless will process returns within 7-14 days after receipt of returned item/s and ensure a refund is made within 14 days of receipt of return if required.

Order Not Received
If you have not received your order within 14 days from the estimated delivery date, please email us at admin@gttwireless.com with your order number, tracking reference, and postcode. We will investigate the matter promptly with our couriers.

Order Damaged in Transit or Delivered with Missing/Incorrect Items
If your order arrives damaged, with items missing, or with incorrect items, please help us to act swiftly by sending an email to admin@gttwireless.com within 14 days of receipt of order to include :

• Full details of the damage/discrepancy
• Photographs of any damage
• Copy of your courier’s delivery note – showing your note alerting couriers of any damage in transit noticed on delivery.
• To request a refund for the returns shipping costs, please send a copy of the invoice for the shipping / full VAT receipt to us. Once received we will reimburse the return shipping costs with your original total order value.

GTT Wireless will investigate and arrange a replacement or refund via your original payment method once we receive the returned items. Damaged/incorrect items should be returned in their original packaging with all accessories and documentation to:

GTT Wireless, The King Centre, Main Road, Barleythorpe, Oakham, LE15 7WD, UK

Items Faulty on Arrival
If your items are faulty on arrival, you have 30 days from the receipt of your order to contact us at admin@gttwireless.com. Items should be returned in their original packaging with all accessories and documentation. Once we verify the fault, we’ll issue a replacement or full refund via your original payment method.

Change of Mind
If you change your mind about an item, you can return it in line with the Distance Selling Regulations (DSR). Inform us by email at admin@gttwireless.com within 30 days of receipt of your order. The item must be unused and ‘as new’ when returned. You have 30 days to return the item at your own expense. We will issue a refund for the product within 30 days of receiving the returned order subject to it being returned in an unused condition with all original packaging.  Please note : your original courier costs or returned shipping costs will not be refunded.

Refusal to Pay Import Duties (DDU)
If you refuse to pay import duties or refuse delivery, resulting in the shipment being returned to GTT Wireless, all related return charges plus a minimum administration charge of £25.00 (or equivalent currency) will be deducted from your refund.

Should you have any further questions please call us on +44 1572 338011.  Our offices are open 9am – 5pm Monday to Friday.

Thank you for your business

To download a PDF of this document, please click here – GTT Wireless Returns & Refunds Policy Document – V.1 28 July 2025)